Madi Z.’s Reviews of CitizenShipper & more

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4/20/23

Because of website issue or user error. I did not see a $150 extra fee on top of the transport. Immediately contacted the company and asked for a refund. 3 days later finally someone emailed me and told me to bad. The dog is aggressive and now we can't ship. They will not refund the booking fee even though I stopped and emailed immediately after finding out what happened. Instead of helping a rescue they think it's ok to charge something that wasn't meant to be.

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I ended up using nothing because I tried to cancel

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Thank you

r c. – CitizenShipper Rep 5/3/23

We appreciate you taking the time to share your experience with us and apologize for any inconvenience or frustration you have faced due to the website issue or user error. We are committed to providing a positive experience for our customers and understand how this situation could be disappointing.

Our cancellation policy is in place to ensure that our service remains efficient for both customers and transporters. However, we understand that you contacted us immediately after noticing the extra fee, and we would like to revisit your case and see if there's anything we can do to assist you further.

Please reach out to our customer support team at support@citizenshipper.com, providing your order details and mentioning your review. This will allow us to investigate the matter and discuss potential solutions to address your concerns.

We value your feedback and will use this opportunity to improve our services. We hope to have the chance to regain your trust and provide you with the support you need.