Madeline A.

I didn't get my item and never heard why, but the customer service was excellent, helpful, and gave me an immediate refund

While the wines sent are a mix of 1-2 super cheap, 1-2 more decent tier, and one $15-20 bottle, the average cost you are paying per bottle is $15/bottle which is much to overpriced for the wine you're getting (hence, my docking one star). Other than that, I love the company because they're easy to use, deliver good wines, and are very easy to get in touch with -- anytime I want to alter my subscription (I currently have it set to every three months), I just shoot them an email and it's done! The combination of customer service and getting to try decent new wines is honestly what keeps me using them.