Macy W.

So I have been a resident of main street renewal for 3 yrs... I recently was approved to transfer to a new home... there whole process needs and overhaul how they deal with customers. Main street charged me 150.00 in non compliance rental fees. I didnt find this out until time to and after signing new lease for 2nd home... I provided documentation thorough documentation to msrenewal even had usaa call direct to advise and verify what was needed to verify no lapse of coverage. The documentation was sent verified and accepted and msrenewal is telling me I must still pay this fee for insurance that was never cancelled. Also when I signed my new lease I had a pet, a dog... i agreed to pay pet deposit... well 2 days ago i returned my dog to spca. A tearful experience do to life changes. I'm now being told by Ms renewal that I must still pay pet deposit even though I dont have a dog. I'm livid at this company... even there unprofessional super ignorant customer service supervisor in the east side office teans was no help and actually inflamed the problem... way to. May times and reviews have also shown other residents going thru same problem with this company... I should not have to pay for insurance thru msrenewal since I've proven I never had a lapse in coverage also I shouldnt have to pay a pet fee for a dog I no ml longer have and havent even moved into new place. Something has to be done about these crooks...
Chapter 2... so now find out this home I'm renting for 1600. 00 a month I just moved I to on 02/25=19 has a really bad leak... the plumber stated when he tried to fix it the pipe broke since house built in 1999 and old pipes has flooded kitchen leaked thru roof since kitchen upstairs and caused roof in downstairs bedroom to collapse... the con men so cheap accept when time to collect rent and fees installed spotlights around the house with no off switch... so there are 3 flood light tht cant be turned off outside of home... IM TELLING U. BELIEVE ALL THE REVIEWS. MAIN STREET IS A RIPOFF... THE CHARGE EXCESS AMOUNTS FOR RENTING THERE HOMES BUT PROVIDE LITTLE IN RETURN. IM REALY PI$$ED RIGHT ABOUT NOW. SO MANY BAD REVIEWS NEXT STEP IS TO CONTACT NEWS STATION WITH ATTEMPT TO GET THEM INVOLVED THEN ATTORNEY... SPEND YOUR HARD EARNED HONEST MONEY WITH A REPUTABLE COMPANY... THESE PEOPLE WILL SCREW U OVER ONCE LEASE SIGNED AND MONEY TAKEN