michael c.

My a/c went out on a Thursday night I filed a claim on line that night. The claim was assigned to a contractor 83 miles from my house the following Monday. Needless to say the Contractor never showed after waiting 5 days and going back and fourth with AHWP on the phone in 95% heat nothing was ever accomplished. I had to get another A/C company to service my unit. Needless to say I submitted my bill for reimbursement and was denied today as it was done without approval.
The AC company I use was not going to spend 45 minutes or so on the phone in all of this heat trying to get an approval for something that was clearly broken and repaired the same day. Still AHWP denied to reimburse me. This is a horrible company. I would not recommend them to anyone to use to be honest. I don't know how they're still in business. It's apparent they use substandard contractors. Otherwise, this contractor would've had the decency to return my call. No response from emails or text from this contractor. Too bad I didn't do my homework and do the research to see all the complaints against this company. I learned the hard way.