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An order placed 5/21/23, order ready for pickup 6/8/23, but after speaking to the manager the product wasn't. An hour's time, gas, fighting the traffic etc, and showing the manager the email...
Furthermore, her attitude-- "you should have called it's your problem and corporate's," call them, isn't good customer service.
Calling corporate for a supervisor didn't result either, the entire group with little care. They have my payment money but won't provide the product. Insulated supervisor doesn't cut it either.
They've forgotten I'm the customer, not them. We, as a customer deserve the product because we paid for it!
On to legal battles to get the money returned. So much for this store.
Tip for consumers:
Buyer beware! This manager at this store simply didn't care, the product was said to be there, spent the time about an hour getting there and back, special trip, gas and wear and tear on the vehicle, plus time. Really didn't care.
Also takes 3-5 business days to get a refund, which I'm unsure if this will happen.
Attempted to talk to a supervisor, but of course they are insulated and won't answer the telephone.
Can't complain to their corporate, they are totally out of bounds. SAD
Products used:
none. They say refund, we'll see.
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