L Z.

We were on our way to Orlando and decided to search for a hotel in the area. We picked out a hotel based on good reviews on TripAdvisor, so typed a google search for that hotel's website. Went on what I thought was their website and made reservations. Got a confirmation and they charged quite a bit more than advertised. I called and tried to get someone to speak with. Got on a loop auto message and could not reach anyone for over 20 minutes. Finally a person came on line, but the connection was very poor and couldn't understand him (foreign accent) when I could hear. Finally realized it was not the hotel's phone number I was dialing, it was reservations.com! What a farce! Who needs to be charged $15 for them to make your reservations and for them to trick you into thinking you are using the hotel's website. Nowhere on the page was there any information that the $15 fee would be charged. This is fraud at its' worse! Most people leaving reviews here seem to have fallen into the same trap as we did, so it will be too late for most if they are looking for reviews. Of course, who would look up reviews for them unless they were tricked into it like we were! When we arrived at the hotel two hours later, they did not have our reservation and were very rude when they found out we did not make our reservation through them. They told us to have a seat and it would probably be some time before they could have time to contact the third party (Reservations.com) to get our reservation. We were tired, it was late, we waited about 45 minutes, even tried to make another reservation at the same rate we saw and the hotel refused, so we walked out. Disputed with my credit card and have received a refund.