Lynn H.

Dear People, the continuation of my UGG boot purchase is so bizarre, no one will believe it. However, maybe someone out there has had this experience? I can't imagine what the (*^#! Is going on here. Please note, I've not been leisurely hallucinating, nor lost brain function. I ordered UGG boots through the cozyboot website. When I went to check out, the logo on the pages turned into shoesurfing.com. What the? So I logged out, checked to see if this, too, is an authorized dealer, and it is. Ok, I know, this is nutttts. I went back to cozyboots.com (No, not cozyboots2, who are slithery crooks who don't speak English), and again turned up at shoesurfing.com. I checked out. I received the boots, and they were too small, despite the fact that every UGG boot I own is the size I ordered. Inside the box (there is no doubt these are authentic boots), there was a brochure from showsurfing.com. One side of it had the return address and the order number, and it was directed to be included with the return. The return address was to Valentine St in Ventura CA. The name with the return address is cozyboots.com Returns. I thought it was rather strange, but reboxed and shipped them UPS. Long story short, my boots are at the wrong business. I didn't just pick some address out of the sky, but neither company believes the absurdity of this situation. I'll never ever order UGG boots online again. My credit card was charged by shoesurfing.com. The rep is so inflexible that she won't discuss it anymore. So now I'm out lots o money, beautiful boots, and my credit card company will think I'm nuts as well. Thankfully, I have proof of where they are. What I need is the document in the box. Even after giving cozy the name of the receiver (employee) of the boots via UPS, she said that no one by that name works there. Zowie, I think I'll go jump in a snowbank, as this must be a dream...

Yesterday I tried to buy a pair of UGG mini boots for $78. I tried to check out, and was led to a blank page (now a clear blessing), over and over. I sent them an email, and what came back was unbelievable. Please note the business professionalism in the message: "if you don't know how to do an order, send us... blahblahblah". Are you kidding? I wrote a reply, but saved it as a draft, then looked for the site again. Unless I put in Cozy2Boots.com, I saw many "Cozyboot" links, but not Cozy2. Report them to your state's Attorney General's Office, immediately. This fraud is a federal crime, handled by the Secret Service. However, you'll be better off not to tackle that, so go to your Att. Gen's website, or see if there's a federal consumer complaint form, too. Thank you very much to those of you who offered these reviews. If you made purchase with a credit card, you CAN get your money back, by disputing the charge. You'll need to ship them back, and make sure you have a delivery confirmation number. Take care. I'm off to see about the cozyboot site. :)