I ordered a pair of shoes and tried them on at home and they were so uncomfortable. I sent them back within a couple of days. Like others, they said they were worn and could not resell them. They would send them back if I wanted them. Heck no! They were no more worn than if I had tried them on at the store and walked around a bit. I filed a complaint with my credit card and Amazon. Got a refund but will never order from them again.