Lynette M.

I have had an account with Gettington for 3+ years. So far, I have not had a problem with orders being complete, although a few items have been slightly damaged. My complaint is with their collection department. I make my payments through my bank, and they are always scheduled to arrive before the due date. Several times, I have gotten "confidential" emails reminding me my payment was due, even when the payment had already been credited. This last month, I got 2 voicemail messages about 15 minutes apart, telling me to call them about my account ASAP. So, I did. The agent I spoke to informed me that my account was overdue, and I owed a late fee. He was extremely rude and kept trying to talk me into making the payment right then through them to remove the late fee. When I finally saw a copy of my cancelled check, it showed Gettington had received it 2 days before the harassing phone call and had deposited the payment the day of. If you don't mind being harassed regularly about payments they have already received that they claim not to have received, good for you. I mind, and I won't be ordered from them anymore.