Lynda W.

I paid for a service but then was not prompted to give any information about my pet. I immediately emailed them, as they say they have 24-hour email communication, but 10.5 hours later I had heard nothing. So, I called them during their business hours and received a message that it was outside their business hours (which it wasn't). So, I waited and emailed and called again. The woman on the phone said she'd refer me to their technical team and then promptly disconnected me. I then received a response to my second email that said I was refunded my money in a rather sterile, unwelcoming email that didn't answer the questions I had posed in my two emails. This is far too unprofessional and worrisome for a service that requires a prompt response. I recommend lostmykitty.com or its equivalent lostmydoggy.com. That's what I switched to.