LaToya H.

Dec 5,2023: I'm updating this review from 1-star to 3-stars after customer service reach out to me after I posted my below review. We came to a compromise that made me about 80% satisfied, so I went with it. They purchased the phone from me for $564, which is still less than the original, but to save from the hassle of trying to deal with buyers on FbMarketplace or eBay, I accepted their compromise.

Original post: Gazelle has predatory practices. I had an offer for $641 for my iPhone 13 Pro, and before I mailed it to them, I took at least 10 picture of the phone from all angles so that there couldn't be any dispute about its condition – zero scratches/smudges. When I bought the phone it went straight from the box and into a case and never left it. So I shipped them the phone, and they dropped their offer down to $396. That is an insane $245 drop! I immediately declined that laughable "offer", and requested that they send my phone back, and it better be exactly in the same condition as it was when I sent it to them. I feel extremely preyed upon by this experience, and I will NEVER do business with them again or recommend them. The practice of getting a person to relinquish their phone, all for them to bait and switch dramatically on the price should put them out of business. Let's just say for the sake of argument that they considered the phone slightly lower quality than I do, the next level down for offer was around $615.