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DO NOT SHOP WITH RIVER ISLAND! I wish it was possible to give no stars for this review. I've been waiting for a refund for clothes returned in July 2023 and its now October 2023! They will scam you out of your refund and go silent - which counts as being fraudulent! I am now going to dispute the original charges with the credit card company. Such a shame cause I've never had any problems buying or returning merchandise from Marks and Spencer, Primark or Zara from the US. Maybe they treat their UK customers better, but one thing is for sure - the US customer service is horrendous!
Products used:
None - the full order was returned
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