Orsolya T.

I am writing to express my extreme dissatisfaction with the level of service I have received from your company. I entrusted you with the delivery of my blinds, but the experience has been far from satisfactory.

To begin with, I missed the initial delivery day because I did not receive any text message or email notification regarding the status of my delivery.

After rescheduling for another day, I made sure to be available all day, yet your staff failed to show up or provide any communication regarding the situation.

Frustrated, I rescheduled once again for today and had to contact your customer service to understand what was happening. I was promised a transcript of the chat once I closed the window, but it never arrived.
Furthermore, instead of the initially agreed upon 9-5 delivery window, I suddenly received a text message notifying me that the delivery would take place between 7 am and 9 pm.

I find it unacceptable that in this digital era, I had to spend an entire day waiting like a statue without being given even a two-hour window for the delivery. This lack of consideration for my time is highly disappointing.

To add insult to injury, I just received a message stating that the delivery was unsuccessful BECAUSE I WAS NOT IN, despite the fact that I have been at my designated location all day long. This kind of negligence is unacceptable.

Considering my daily rate of £150, I request that DX compensate me for the inconvenience caused.

Your company's performance has been utterly useless, and your employees seem to lack any sense of pride in their work. I hope you take my concerns seriously and take immediate steps to rectify this situation.