Im having identical situations with Edgepark for diabetic CGM, being told conflicting information and timelines, order is shipped, doctor had not sent information, insurance not approved order, documents received and under review. I contacted my insurance company who said payment was approved three weeks ago, The insurance rep spoke to Edgepark who said order would ship, waited 5days and no updates. So I contacted again and now told need information from Doctor!
I am on SSDI and cannot believe the disregard for professionalism and jeopardy they put ID Diabetics in.