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The experience on this site isw great, getting bufgets for shpppimg good, but unfortunally Ihave a problem whit shiiping deparment, they sent my order to a difrente address and name they dont helping at all to recover my order, Carolinas said if I want that I nave3 to dealing whit Fedex on my own, its this true? Is not YOUR resposability and good costumer service responsabilities whit usa as costumer to make sure we atre 100% satisfiy at this point somebody MUST to take resposability and fix this matter NO ME, I dont want any money refound or extra apreciattion bomnus I want my deep fried unit thw order number is ******* and Fedex track is ************** I reallky apreciate all help yyou can provide until I get my unit.
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Hi Luis,
Thank you for your review. We offer Buyer Protection (https://tinyurl.com/yy6m335d) which guarantees items are shipped with valid tracking and delivered to the address provided or a full refund will be processed.
I have no insight into your account from this platform. Please contact our support team at https://tophatter.com/support/new.
For help.
Kind Regards,
Angelique