Luigi B.

On Friday I called NM to make sure that if I ordered a gift on Friday I would get it by Tuesday 2/13. They assured me it would so we ordered it FedEx next day. Today is Tuesday and no package. After a couple hours on the phone, they said they put the order on hold (to protect me from fraud, surely it's more to protect them because my credit card company protects me) and I will get it some time this week. Basically it was sorry but your out of luck. It's common sense that if I order something FedEx next day, I need it quickly and if you're deciding to put an order on hold, a company like NM would at least contact me and let me know that they are not shipping it. They also should have informed me of this possibility when I called on Friday prior to placing the order. Instead, what they find acceptable to rectify their screw up is to say, sorry, it's a shame that you have no gift to give today and will walk in empty handed. I specifically asked to speak to a manager, not a supervisor and after waiting on hold, I get a supervisor (exactly what I said not to do). I was and still am shocked at how poorly they handle their errors. Again, their error because nobody told me this was possible when I called to confirm that getting next day air would get it in time for the party and they said yes as well as nobody contacting me to say the order would be delayed when it was obvious that I needed it right away. At the end, the supervisor said he would credit me $100.00. Well, that will buy me a headband at NM but not make much of a dent for having to buy a 2nd gift last minute so I'm not empty handed since NM can't seem to handle a simple expedited order. Fool me once is all they will get from me and I will shop at Saks or Nordstroms instead. They haven't let me down Nd always quickly offer to make up for their very few errors generously.