Lucy T.

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Published 5 minutes ago

I wound not let my cat go on their

I wound not let my cat go on their website they said it was a government taxes when delivering and if I don't paid the tax it will be sent back to the company with no refund so no I will have to pay and when I require with today this what they sent me
Dear Lucy Thompson,

Thank you for choosing iHerb.com for your supplement needs.

We apologize if you were unaware that duties and taxes are charged by your country to import the products you ordered. We do our best to provide all the information regarding international shipping during checkout to avoid any confusion.

Unfortunately, iHerb.com does not have a way to provide specific duties and fee amounts. It is determined by Customs and the courier is simply the collector.

If you choose not to pay the fees incurred by Customs, the package will be rerouted back to iHerb.com and once the package is received, we will refund the order. The refund will be minus the shipping and the return costs which is normally 80% of the order total. The reason the return shipping costs are so high is because of the return freight not being discounted, warehouse and storage fees. We would advise accepting your package as if you refuse it you risk not receiving a refund based on our policy.

Please let us know if there is anything further we can assist you with.

Sincerely,

Chris Alphonse
iHerb.Com Customer Service

******* Harley Knox Blvd, Perris, CA ******* USA