lucy a.

AVOID AVOID AVOID AVOID AVOID!
I wish I could put zero stars. This company has the worst delivery service and customer service I have ever had to deal with. I ordered for next day delivery to then be told that the delivery could not be made and it would be delivered the next day. I checked and Zara had put the address in slightly wrong and they said that I would have to wait 24-28 hours - fast forward a week and I am still waiting for my delivery. To make matters worse the delivery was split in two which means the second part was due for delivery yesterday (Wednesday) It was not delivered and they can't tell me when it will be delivered as yet again I have to wait 24-48 hours. Each time I have bene told to wait for 24-48 hours I do not receive an email with any confirmation and then I have to contact them again and then I am told to wait another 24-48 hours.
When I asked them to put the proper delivery address in - I was told to wait 24-48 hours, this was a week ago and they emailed the courier service with the same address that was the incorrect one in the first place, it is only today I am told that it was wrong and they have no emailed the right one and that I will AGAIN have to wait 24-48 hours.
The customer service team are rude and don't give you any details are tell you what is going on. They then exit the chat when they can not be bothered to talk to you anymore.
I am appalled and disgusted by the sheer rudeness of the customer service team and how Zara operate.
I have always been a big fan of Zara and often shop there - this is my first time with delivery and it will be my last.
I understand that with the current situation that deliveries are delayed sometimes but Zara have had a problem with their deliveries before this even started - when you look back at the reviews.
I contacted Zara again with a complaint - over chat as there isn't even a way to put a complaint in on a form to make sure your complaint is received and AGAIN was told to wait 24-48 hours.
So here is where I am at a week later - no idea where my orders are, no one knows and no one is telling me anything apart from that I should wait 24-48 hours every other day. I have spend £230 on clothes for my children and nothing.
I will be seeking financial compensation and will be sure to tell friends and family to never shop with Zara again.

Even after sending them evidence that my items are still with Zara as I had contacted the courier teams they still won't give me a refund.

AVOID AVOID AVOID!