Lucja K.

Thank you for taking the time to write your review.

After looking at your order and the email correspondence you have with our Customer Care Team, I can say that your review is not entirely accurate.

It appears that The US Border Customs and Patrol mistakenly applied taxes to your shipment based on the grand total of the invoice, not just the Item's value,
Which is incorrect. The majority of items that enter the United States whose value is under $800 are not subject to Taxes and Duties.

You should be able to request a refund for that amount and we are happy to help with this if needed.

For the return, yes, we do pass the cost of returns to our customers. Return fees vary on the item and where the item is being returned from.

International returns are quite expensive. In order for us to keep our prices competitive, we pass those costs to our customers. The majority of retailers take the average return costs and build it into their pricing, which we think is unfair since not everyone will return an item.

Returns are becoming quite a problem among ecommerce retailers, and have proven to have a negative impact on the environment. You will see, many retailers are now trying to limit returns by ensuring the right items are ordered to prevent returns, and by implementing return fees.

Our return policy has always been in place since we started.

I'll have someone reach out to you shortly to assist you further.

-Matthew