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If there were negative ratings, they'd definitely deserve one.
Back in December 2023, we ordered an expensive RRD designer coat on Italist. Everything was fine until it turned out that it was too small, and it had to be returned. Prior to sending it back, we contacted customer service, explained the situation and made sure it will go smoothly. They even made us pay for the return, and we were obliged to use DHL Express. Nonetheless, we went ahead, and ordered a different size of the same jacket. After three weeks of waiting, they came back to us and said that they won't refund the purchase price due to the removal of the Italist tag (which we did not do). Without any additional communication (cause you can't actually call them, there's only an incompetent chat service where their standard response is "we'll have to confirm that with xyz") they just sent us the jacket back. To their detriment, they were so careless that they put a (random) removed Italist tag in the parcel as "proof" but forget to actually remove the original one, which was in the pocket of the jacket… After all that, we've tried to get in contact with them countless times, we've even sent an actual letter per post, but there only response ONCE was: we've already told you everything. We've not been contacted ever since…
It's an absolute disgrace. Don't ever buy from these people if you don't want to be ripped off.
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Thank you for your review, Dominik.
We're sorry to hear that you did not have a good experience with us.
Unfortunately, our Partner Boutique did not receive the jacket back in new condition. The italist tag was cut, and there was dirt on the jacket. From the pictures we have it seemed to be heavily dirty at the top of the hood area.
Per the photos you shared here, the italist tag is clearly not attached. The only tags attached are the brand tags.
As clearly stated in our return policy:
You will be responsible for the shipping costs, customs duties estimated at the time the refund is paid, processing fees determined by Italist, and/or courier charges.
All returns must meet the following requirements for processing:
You are required to use italist’s courier, which is DHL in most parts of the world, to return your item. Additionally, your return must be associated with the specific waybill and proforma invoice provided by DHL (please see instructions about the return process here), otherwise it will not be accepted.
Products must be returned with their original tag(s) and label(s) still attached. If any tag(s) or label(s) are removed from the item, then the return will not be accepted.
Items must be returned unworn, unwashed, unironed, unused, and undamaged.
The jacket has been returned to you. We're sorry this was not a successful experience.
-Allison