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I paid £750 for a Herno coat, within 30 days the zip was broken, the feathers were falling out and the Botton holes were breaking / worn out. They refused to refund me as it was more than 14, I am now left stuck as Henro says speak to the shop and the shop says speak to Henro - Disgracce. Italist offered to refund the broken zip but this doesn't help the worn button holes, the feathers leaking out its terrible.
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If there were negative ratings, they'd definitely deserve one. Back in December 2023, we ordered...
Thank you for taking the time to write your review.
As our return policy states, for an item to be returned it has to be unused with all the original tags attached within 14 days of receipt.
If there is a product issue after wear, we do recommend contacting the brand for specific issues.
-Allison