Member since February 2018
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Having read up on all the information about a host of mattresses I made my choice and placed my order. Ordering was simple and easy, as was the delivery, however what I was delivered was not what I ordered. When informing the company, they told me it was. I sent an email with pictures and cross referenced the description on their website with the description of the mattress I had received. It even stated it was a non turn and I received a turn mattress - yet still they said it was as described and correct. I know they think they can get away with the line ' colours and styles may vary but this was a joke. it was nothing like it. I explained that I wanted confirmation form their supplier as due to the fact the mattress comes with no delivery note, or label on the mattress it is almost impossible to tell what type of mattress it is.I never heard back. I called and spent many minutes in queues on the telephone, to be told once again - I'm clearly just not happy with it and it is as I ordered - someone will call me back - well they haven't unsurprisingly. I have no written confirmation or replies to my emails - I suspect because they know I am correct and they are not.
I am currently still in the process of trying to get this returned and refunded but it is slow and frustrating. I honestly can't recommend them and would say avoid at all costs. They are great at the orders and taking the money but that's where the customer service and service at all stops.
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Lucinda M.'s review
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