Lucia K.

I am so disappointed with the response I got from power city in fonthill liffey vally in connection two my starting date for all three appliance purchased last week, washing maching, double oven and hob for new kitchen, To be told they will not change my starting date for my guarantee I paid a deposit and paid the balances one week before they arrived to my home, When I called the English number to register my guarantee the guy was very nice and he told me to ring power city and get the date change as I had not receive any of the appliances on the date on my receipts. They needed new date to start my guarantee. I was told by the sale man I purchased all the appliance from to email power city as they can't do this in the shop. I also told them there is a mark on the oven handle, again I was told I would have to put this in writing.
I am so mad I spent oven 850 Euro on all three appliances to be treated in this manor by a top department is not right. I thought going to Power City would be good as it is closer to my home. I will not be using Power City ever again I can't believe such a big store has not got a customer service and I am told to email about my guarantee date, this is a disgrace. I want to people to be aware to stay away from Power City.

I am sorry i didn't take the time and go to Blanchtown to Harvey Norman. I have shop there many time over the years and the difference in the staff is amazing. If you call the store you get to talk to a person not told to send an email, like Power City, I hope someone Power City reads my comment and starts doing something about the mess they leave people in.

Regards Lucia