Lucia D.

I have ordered a few times from carethy and their customer service only gets worse. I ordered $385 Australian dollars worth of cosmetics, including a DHL imposed fee for a "safer"delivery. Since the 7th of November no one update or a response email to notify me about the state of my order. The order was charged immediately through stripe but never sent or received. I've emailed about 10 times and zero response; the customer service site doesn't even send the email they say they will send to confirm the customer having try to contact them! It's a mess.and so many bad reviews already.
I've started a claim through my bank to ask for my money back!