Thumbnail of user lucasg55

Lucas G.

Contributor Level

Total Points
81

1 Review by Lucas

  • ZAFUL

5/8/19

Kept stringing me along saying only a few more days until my delivery. Their customer service is almost completely automated, and ignored my simple individualized requests. When I did call in, they confirmed that the automated information was wrong. Although they are in the process of returning my money, they did not adequately compensate me for the time and effort that I spent communicating with them. It was not a easy experience, and the least they could have done was give me a free inexpensive shirt or pants or something(something better than a $2 credit for my attempted $50 purchase). Overall, they ignored my specific requests and to ease out of my experience. They sucked.

Update: they found out about this posting and asked that I removed it in exchange for a $10 credit. You can see the exchange within the photos.

* ZAFUL attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sandyz2
Charlie F. – ZAFUL Rep

Dear Lucas,
We are sorry to hear you are having issues.
Please understand after we receive your order, normally it will take us some time to prepare the items.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service

Lucas Has Earned 1 Vote

Lucas G.'s review of ZAFUL earned a Very Helpful vote

Lucas hasn’t received any thanks yous.

Lucas doesn’t have any fans yet.

Lucas isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user ronalmperry
3/19/24

I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items...

Thumbnail of user hagarg2
Hagar G. reviewed ZAFUL
10/24/23

I ordered 5 pieces of clothes in September and got them maybe two weeks later. After trying them...