Luba G.

I have been buying from Saks online for years among other luxury retailers. Of course during the pandemic you can expect certain level of disruption in order and return process. I understand. But what I don't accept is pure incompetence and absolute disregard for the customer. I returned several items more then 1 month ago. They acknowledge my return, but just would not post credit to my account. When you call them they are performing the same routine every time, they open various investigations with no result. And you absolutely can not get to talk to someone who is in charge. I strongly suggest that unless you can take the purchase to the store, don't expect to see you credit in your account any time soon.