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Their website says it uses FedEx to ship the packages, but they actually use FedEx Smartpost or USPS. When I wanted my package forwarded, they said they would not do it because the items are perishable. However, the items are shipped using the slowest shipping service. Moreover, if it says your items will be delivered The week of..., it is likely they will not even be shipped until the end of the week. The only custom service available is via email, and they take about 24 hours to respond.
L S.'s review of Graze earned 3 Very Helpful votes
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Hi L,
Thanks for your review. Although we do use FedEx to deliver our snacks, we do mention that we also use other courier services such as USPS.
We aim to ship all of our boxes the week before their scheduled delivery week. As we cannot guarantee that boxes will arrive on a particular day, we do advise that snacks can arrive at any point during their scheduled delivery week; although I'm sorry if you have found that your snacks have arrived outside of this timeframe.
Our Customer Service team can be reached at any time at hi@graze.com, and we get back to all queries as quickly as we can.