L S.

I buy online a lot. After seeing that AliExpress promoted international shipping - I ordered about 30 items in August 2016 to be delivered to me in Berlin, Germany. Only 3 arrived. I was told to wait long after delivery times posted came / went - giving the missing items until December to show up. In December, I complained and started asking for refunds - with proof in the tracking showing the items never were even allowed in Germany and were returned to the sellers. So does AliExpress return the money for the all items I never received? No. Instead, they terminated my account so that I could no longer even be able to make a claim for refunds. They sited a policy that said nothing specifically other than accounts can be terminated on their whim / will - and I did nothing but ask for refunds for items never received - which was backed up by the tracking info on the site itself. AliExpress may not have customs issues elsewhere - but it certainly should never falsely claim they can ship to (thus sell to) German buyers. I have never experienced such a scam website before. Never buy from AliExpress - they are a scam. I will now be taking this situation to my credit card company. I will also be writing posts about my experience in as many places as I can this weekend to try to help other avoid losing their money like I did. This is the first time I ever bought anything that was not delivered - let alone approx 27 items that were not delivered.