Loz C.

Dress did not arrive looking like the photo even though before buying the dress I asked customer service about the bodice and they said the dress will look exactly like the photo.
Whilst the fit of the dress was fine, there were a number of issues.

It was supposed to be a dropped waist dress. The waist was made to belly button height. The whole point of buying this type of dress is for the waist to sit on the hips. By making the waist belly button height, the top section looks very short and wide - the absolute opposite of the purpose of that style of dress.

The dress was supposed to be pleated. There were about 10 pleats on the bodice, instead of the approximately 30 that were showing on the photo. The pleats were simply ironed in - not proper pleats. Of the few pleats that there was, they were all different sizes.

When ordering, I specifically requested no train to be made. The dress arrived with a train.

The dress arrived very creased. Because the pleats are only ironed in, this means you cannot iron out the creases in the dress, as that would iron out the pleats!

Communication from needress has been very limited. I have sent countless emails and only received one saying they would need to send the details to the production department before advising where I can send the dress back to. I have sent many follow up emails with no response.

Overall I was very disappointed with this dress. It simply cannot be worn.