Lovyani E.

I ordered two shoes, white and black with gold flowers on the heel part, for my high school graduation walk. I ordered it a month in advance soo if I didn't fit it or like it I can always change it. It never came in and I had checked my email and had said it was at the post office so I went to the nearest post office and they directed me to another office due to not receiving any shoes. I had been to multiple post offices to get an result of nothing. I emailed justfab and the post offices for an update, with no reply back. A week left till graduation so automatically I started looking for other shoes. A couple days after graduation the order still never came in. I had called the justfab number and this employee just had a terrible attitude while speaking. She said the order was sent back to headquarters due to my address not being found for delivery, she asked if I would still like my order and I said yes. She asked what size and I gave her my size, she then said they didn't have my size and can do a size bigger. I told her if they had my order sent back they should've held my order and contacted me to see if I wanted a refund of my money back or to re-ship my purchases instead of selling my order that I purchased to someone else. She took a deep breathe and asked if I wanted a refund due to giving my order to another buyer, I said yes I want a refund and after I said yes I want a refund she said okay and hung up. The only thing good of this whole situation was just getting my refund. I wouldn't give it a second try do to this first bad impression. Way to carry yourself justfab.