Louis R.

I ordered A Guided Tour of Ancient Egypt on August 11,2022. I paid $10.00 for shipping, and contacted the company August 18,2022. I was told that the order had been delivered on the 18th to the local post office by United Parcel Service. This company has a deal with United Parcel Service where UPS delivers to the local post office. This arrangement is called UPS Smart post! I was additionally told that it was placed into a Parcel Locker at the local post office. It had not been delivered on the 18th, 19th, nor the 20th. I contacted The Great Courses on the 18th, and again on the 19th. I was told each time that it had been delivered to the post office. It had NOT. The people answering the telephone at TGC were rude, insistent, and told me that it was their policy that NO refund could be had until 10 business days after the purchase date of the 11th. This date was stated to be 8-26-22. I was also told that a "supervisor" would call me on Monday, the 22nd of August. This of course was not done. We have a tour of Ancient Egypt beginning next week, and even if the course arrives, there would not be enough time to view and study the 24 hours of DVD's!
My advice to everyone---D0 NOT purchase from this company. They are NOT rated by the BBB. They have an average rating of 2.59 stars, and will be lower after my review.
There are many good educational companies. This company is poor in every respect.