louise t.

On August 31 I booked two rooms through hotelscheap.org at the Melrose in Washington, DC for the Thanksgiving holiday. Our travel plans were impacted by Hurricane Sandy and I wanted to add one night to one room and subtract one night from the other -- a wash in terms of cost, but I figured I should go through hotelscheap.org to work this out. I was told that I had no reservations; that they had been canceled. Why? How? When? When was I supposed to find out? No explanation save something nebulous about the hotel accepting walk-in guests. I pressed but to no avail. I received a cancelation from this company by email while I was on the line with the representative who assured me that my refund would be processed within 24 hours. I called my credit card company today. Nothing yet. I called hotelscheap.org and was told the refund had been processed buy it would take 3 to 7 days for it to 'show'. This representative also insisted that I MUST have gotten notice of the cancelation. Not so. I asked to speak to someone and was told that the 'department' that handles cancelations only speaks to customers being canceled. HUH? I said I didn't know whether hotelscheap was the hotel's vendor or the other way around, but that as a customer I regarded hotelscheap as a company of all feasance: mis, mal and non. To think that I would have shown up at the Melrose fully expecting to check in and begin a happy holiday with my family only to learn then that we had no rooms and that hotelscheap had a considerable amount of my money. NEVER do business with hotelscheap. Stick to the reputable, tried and true companies.