Lou G.

I purchased a Muse Titan last January. (Free shipping and no tax since I purchased from Ultimate 3D Printing Store instead of Full Spectrum directly, so I saved about a thousand dollars but still spent nearly $10k on this machine) On November 25th the machine stopped powering up. I tried calling tech support but sat on hold for about 30 minutes and then the call disconnected. I then opened a ticket explaining the issue. Three days later they responded to the ticket instructing me to take the machine side cover off and send them a video showing any lights coming on. I sent the video and... no response.

I then sent a ticket reply asking if it is normal for a reply to take so long.

Finally on December 14th they instructed me to remove the boards from the machine and mail them to FS Laser. Which I promptly did. By December 21st they shipped the repaired boards back to me.

When I installed the boards the machine powers up but will not autofocus and the laser fires intermittently if I try to send a job.

I updated the ticket explaining the issue and once again heard nothing for a week.

Finally I called and waited on hold and got to speak with a guy who told me the engineers would be reaching out that day January 4th. It's now January 14th and I still have not heard back from them.

Not sure what to do now. My warranty expires at the end of this month.

I wish I had purchased a generic laser from China since parts and service items are readily available, and I wouldn't be limited to one company that could help with problems.