Keith W.

We had a deal worked out with Hans for a Muse 3D. After agreeing (I have the emails to back it up) to the deal we asked him to send over a payment link. When I looked at the link he had marked up the quote by almost $300. When I asked him about it, he said they pass the credit card charges to the customer. I told him I wasn't paying anything more than what was quoted (with taxes and shipping). He refused to honor the deal so I went to another company to place the order for the machine. It arrived quickly, but upon inspecting the machine there was damage on the interior. These machines are supposedly QC'd at the factory. The damage to the interior was under a screen and also had to be accessed by a glass door (neither of which were damaged). The rails were also misaligned and crooked. Because the glass and lcd were I damaged, it makes me believe this was done maliciously in retaliation for buying from another company. Full Spectrum Laser has ignored all attempts to get this corrected. They refuse to send a replacement. They won't take our calls. DO NOT BUY FROM THEM. Flat out crooks.