They say ship within 24 hours, it did not come within a few weeks so I emailed them numerous times and got no reply. I bought another tag locally so clearly stated that I wanted a refund due to the time lapsed, and opened a PayPal claim. They then emailed to say they would make it and ship in 2-3 weeks! I again wrote to say I require a refund... only to be told a day later they had now shipped it so tough luck. The PayPal claim is ongoing as a matter of principle. Complete scam, pretending to be in UK when actually based in USA.