Ordered 2 items with Nordstrom Nov24/17. The first shipped promptly. The second parcel did not show a tracking number. After several phone calls and emails with Nordstrom, I am finding out today (Dec15/17) that the order was received and signed for by Borderfree on Dec4/17 but is lost in the facility! Sad to say that I will not shop with any company that uses Borderfree especially after seeing so many negative reviews. Poor customer service from Borderfree!