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I would LOVE to give them a 5-star rating, but I currently sit waiting for their choice of shipping company to deliver my equipment. I have asked them to use a different shipper, but their reply is that shipping would increase - even though I am signed up for their "Plus" shipping. This makes me feel like the thousands of dollars I have spent don't matter to them - let alone the thousands in additional equipment I still have to order, or me as a customer. Their products/equipment are great, but using Estes shipping is a horrible business decision on their part. Will likely spend my big purchase dollars elsewhere, as waiting a week or more for delivery on equipment that is sitting less than an hour away from me is unacceptable.
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Empty.
I tried to contact Customer Service after I ordered and was NEVER able to get ahold of anyone....
I tried the breakfast sausage the links and the patties a few times, the results were run. I mean...
Thank you for your review, Lori. I am sorry to hear that you have had continued issues with one of the carriers that we use. Since you are a Plus free shipping member, the shipping cost for Plus free shipping items would not change if we did restrict Estes on your account. The only issue that you may encounter would be a slight increase in shipping for the non-Plus items. The reason why it would increase is that we use many different carriers to quote the cost of shipping to you in the cart and when the lowest cost option is removed (Estes), we would select the next lowest carrier which may be a little more expensive. Since we do not offer flat shipping rates or build the shipping cost into the cost of the item and we calculate them real time when you place the order, there is a possibility that it would be more expensive to use a different carrier.
If you would like for us to restrict Estes, we are happy to do so, but we want to explain why you may see higher shipping than previously on the non-Plus items. I am happy to work with you on this if you email at Help@WebstaurantStore.com and put it to the attention Emily A.