If I could give this company minus 100 Stars, I would. I have never been taken for more of a ride than I have been with these people. I called before ever placing an order and asked what the return policy was and inquired about the sizing on a pair of boots. I was assured that the boots could be returned if they did not fit. I ordered as directed by the employee. I received the boots and called within days to alert them that the size that was sent, did not fit me. I have been told numerous times that the package would be picked up for the return to be processed and my refund issued. I have called at least every other day and have been lied to consistently by each employee. They do not seem to have any supervisors to talk to and now I guess I am stuck with a very expensive pair of boots that do not fit me. I feel completely taken advantage of and would not recommend anyone order from this AWFUL company EVER again!