Lorena D.

I submitted two complaints to the Consumer Financial Protection Bureau because I don't want anyone to have the same poor experience I had with them. This kind of bank tries to entice people with all their amazing products, but they are not genuine. I opened an account on January 6 with SoFi Bank. I transferred $500 from my checking account at Chase Bank. Then, I tried to deposit a check from my husband's job, and it got rejected. I don't understand why, because I have been depositing my husband's checks from the same company for eight years at Chase Bank and Santander Bank without any issues, so I kept asking what the problem was. However, they rejected it, and I deposited it in my Chase account without any problem. After that, they accused me of committing illegal activities and said they had to investigate. My account has been frozen for almost a month. I keep calling, but they do not provide me with an answer. I requested to speak to a manager, but they refused to provide me with the service. Since they rejected my husband's check, I don't understand why they keep freezing my account. They are not providing an answer and treated me very disrespectfully by hanging up the phone on me. Now, I received another email from them stating that they decided to close my account after their investigation revealed activity that indicates a violation of the SoFi Bank Deposit Account Agreement. So, they have decided to close my account without giving me the option to withdraw my money. They are mistaken. I have a clean record and excellent credit. That's fine because I will never do business with these dishonest people. It's their loss, but I want my money immediately because they don't have any evidence to suggest that I violated the law. I only transferred $500 from my Chase account where I receive my direct deposit from my job. I need to have the right to access my money and not have it held by them for baseless reasons. You cannot trust a bank that decides to do what they want with your money without any justification. They are not truthful and think they have the right to hold people's money without cause. They need to realize that people have rights, and without customers like us, they are nothing. They earn money thanks to us. Please make sure that you open an account with a trustworthy bank.