Natasha H.

Worst service! Continue to not allow access to pay check of only $1008. We have spoken with 6 different Sofi employees, 2 being Acct Mgrs over a week ago in regard to a pay check my daughter deposited. We've been told 6 different things ranging from deposit will be rejected because she can only deposit $500 a day. We took the pay check & she opened an acct else where. Mean while Sofi processed half of her deposit, $500 of $1008. Over a week later & still no access to funds & Sofi can't figure out how to complete the deposit of her check. Last Acct Mgr now says a ticket to the bank office should have been submitted. ETA now 1-2 weeks IF they "aren't swamped" with cases. Swamped means a lot of issues, careful with your money.

Date of experience: April 13,2024