Lola M.

I'd give zero I could with my experience with justfly. They rip off people and there's no solution. The representative sits somewhere in India and keeps repeating same thing like a robot instead of help. I bought a ticket with cancellation and refundable option which I paid extra. I had to cancel my ticket and I was charged for $77 and I was told that my money is not refundable but I can use my left over credit for the future reference. I said okay and now I'm trying to use my credit and the prices is three times more than just regular price. I called the customer service and his manager they were useless keep repeating that if I want to use my credit like $181 I need to buy $800 ticket meanwhile on the same website same ticket costs $ 200. It doesn't make sense to me charging my account for cancellation fee and I cannot use the same price just because I have my own cash money with the company. It's a rip off be aware!