I ordered a book from them online via Abebooks. My order literally sat there for days without any acknowledgement from them. I also purchased several other books in my order from Abebooks at the same time (various other sellers). All the other books were confirmed and shipped out either that day or the next day. I checked Abebooks to see that my order from "your online bookstore" was still just sitting there saying ordered. Abebooks says it expects sellers to confirm orders within 48 hours. This seller didn't. I tried to give them the benefit of the doubt but after waiting more than 6 business days I finally just cancelled the order and reordered the book from another seller. That seller confirmed and shipped out my order expeditiously. If you want to be treated like a customer that matters, don't purchase anything from them. They will just leave your order sitting there until they feel like they want to acknowledge your existence. If I could choose no stars I would but that's not an option.