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Poorly run company in every way. They can't even depict their inventory correctly.
I ordered an MTB jersey. They sent the wrong one. I sent it back and got a replacement. It didn't ship. So I contacted them 2 weeks later and they sent a third replacement. It arrived, and it was the wrong Jersey again.
I Contacted CS yet again, and they said the photo of the item I had bought was outdated, and it was different version now.
I will never buy from Backcountry or its other companies (competitive cyclist, motosports) again.
Tip for consumers:
Avoid. They can't properly update their inventory so you don't know if what you're buying is even there.
Products used:
None. They don't even have what they sold me.
Logan B.'s review of Backcountry earned 2 Very Helpful votes
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Hello Logan,
Thank you for taking the time to write about your experience with us on Backcountry. I am sorry to hear that the MTB jersey that you originally order was not accurate on our site and it created some frustration on your end. I hope that we can earn back your trust and I'm happy to offer some store credit for the inconvenience to your account. Please feel free to reach out to me at eokada@backcountry.com and I can help you out with that!
Thank you for you time!