At first I was very happy with Shoebuy.com. They had sizes that are hard to find and my order was shipped quickly and accurately. Unfortunately three of the four pairs I ordered were WAY too big and I was unable to wear them. I was aware of their return policy and happy to pay the re-stocking fee for the convenience of not having to travel to stores to find these shoes. We live in a very rural area, at least 1 hour from any major brand name stores. I was shocked when I only received two of the three refunds and was told when I called that the third pair had been rejected for return because the shoes had been worn! I carefully explained that it was impossible for me to have worn the shoes as they were WAY too big. Of course I tried them on but never even left the bedroom. So sorry but cannot recommend them as I thought I would be able to do, they do not stand up to their policies, buyer beware!
We are sorry to hear that you were displeased with your recent shopping experience. While we do strive to provide a pleasant experience for all of our customers we are unfortunately unable to accept the shoes back. Our returns and exchanges policy states that shoes must be in unworn condition to be processed for a return. Our warehouse notified us your shoes were worn and hence not eligible for return. We know this was not the resolution you were hoping to find, however, our decision to not accept your return was made carefully and in accordance with our policies (for your reference: http://www.shoebuy.com/info/returns).