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I was locked out of my account on MyHeritage about a year ago. I was forced to change my email address to a new one. Because of that change I have not been able to download GEDCOM files nor can I sund Family Tree builder.
I have sen countless emails to customer support without a response.
I have called customer support countless times and explained the situation and have had no satisfaction. Often the connection is lost. I don't know if they just hung up on my call or not.
In an y case, I am now locked out of my account and have not been able to contact any version of customer support.
Products used:
MYHERITAGE DNA WEB SITE
Lloyd G.'s review of MyHeritage earned a Very Helpful vote
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I searched for free and some Discoveries came up. When I tried to view the Discoveries it said I...
First they sell you a plan that does nothing and the rest is freeking expensive on to the plan...
Hello Lloyd,
I would be more than happy to assist and follow up.
Please contact me at Barry.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. Please add your inquiry and in addition, please provide a direct link to this review.
Thank you,
Barry, MyHeritage Team