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NewChic did follow up with a refund so I'm feeling a little better about the experience. I'd only warn prospective buyers to choose carefully since the cost of returning an item to Hong Kong is expensive!
I ordered a blouse and was very pleased with the price and quality so I ordered again. I was hoping to have the items in time for a trip. It took FOREVER for NewChic to let me know that the item was no longer available. So foolish me, placed another order. Quality was poor and the cost of return made it almost pointless to send anything back. 6 weeks later I wrote to ask about my refund and was told that I had not followed the process correctly so, no refund. In sum, I regret ever having ordered from these people.
Dear liz r.,
Thanks for your order and we are sorry for the inconvenience caused.
Some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color. And between placing your order and packaging it, the stock may have run out.
Hope for your kindly understanding.
Also, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
“Back Order” means that some products in your order are currently out of stock.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return items, please contact the after-sale customer service before returning any item. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Product quality issues
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
Liz R.'s review of NewChic earned 2 Very Helpful votes
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Dear liz r.,
Thanks for your feedback here.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, you will be responsible for all shipping fees.
Please refer to your local post office and ask for advice regarding the shipping cost for return. And we suggest you could return the parcel with the cheapest registered mail.
If any questions, please feel free to contact the customer service below.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will try our best to offer you a best solution. Thank you.
Have a nice day~
Best regards,
Newchic team