I had a question concerning a meal substitution Freshly notified me about and Pau K answered my email within a few minutes. He told me what the meal would be and also provided a partial credit. I am very satisfied with the response and its speed. On the rare occasions when I have had any issues with our order, large or small, Freshly has been very responsive. Good food and great customer service is a winning combination!
Hello Liz! Assisting our customers and making them happy is something we look forward to every day, and it's a great pleasure to serve you. Thank you so much for sharing your amazing experience!