Liz K.

I ordered a dress from Dillards online that I was supposed to wear to a friends wedding. Dillards sent me an order and shipping confirmation. They provided a tracking number. However, I found out 10 days later that the order was never shipped, because the item was not in stock. No one has ever notified me. They had no clue this happened and when I contacted them, they said sorry, we will give you your money back. How can you run a business not knowing what's going on in your own warehouse and giving fake tracking numbers so customers that actually rely on them. Now I have no dress to wear to the wedding and I could have ordered something else if I wasn't lied to.