Liz J.

Easy checkout. Nice to get discount code offer. Return/exchange is a little more complicated.

I purchased 4 tickets several months prior to the event. Only 2 were transferred to me, and despite numerous calls and emails to Viagogo customer service (with them assuring me that I would receive my tickets), I never received the remaining tickets. I was extremely stressed and distraught that everyone in my party could not go to the concert. Customer service was evasive and vague, and never came through with their promise. I am demanding a refund for the 2 tickets I never received, and although I was promised a refund, I am quite skeptical that these crooks will actually issue the refund. If that turns out to be the case, I will be reporting it as fraud to my credit card company. I will NEVER be using Viagogo again, and I suggest everyone steer clear of this abysmal company. I cannot reiterate enough: DO NOT USE VIAGOGO. EVER.