Liz E.

Check the Better Business Bureau first and read the 254 complaints also see various other sites that tell what happened to others like me. I made a reservation for a specific type of room that included breakfast. I get to the hotel and I have a basic room and no breakfast included. Of course I called the reservation center and was told by the supervisor that it was my fault for making the reservation online as he put it "by myself". What is the point of booking online making the correct selections and then being told it's my fault for not getting their help. I know what I selected and I didn't get it.